COMPLAINTS
All items delivered by the Seller are under a 12 month warranty, unless the item is sold as damaged or ex-display. During the warranty period, depending on the type of problem, we are obliged to replace the item, deliver missing elements, replace damaged elements or offer repairs at no cost to the buyer.
If you find any fault or damage on your item you can place a complaint by filling out the following form. All complaints are reviewed within 14 days of placing the complaint in accordance with our terms and conditions.
WARRANTY DOES NOT COVER:
- Any damages that occur as a direct result of natural wear and tear, damages due to incorrect usage and/or assembly.
- Minor faults*.
(*Minor faults are faults and damages are those not visible with the naked eye or in dispersed light at the distance of 3m. In case of such minor faults complaints are deemed as baseless.) - All damages and faults submitted after the conclusion of the warranty period. In such a case the Seller (if applicable) can offer replacement parts at a lower cost.
- Items that have been modified or repaired by the Buyer himself.
- Damages to glass or mirror elements (cracked or shattered parts) that the Buyer did not submit at the time of delivery when checking the item with the driver.
- Damage due to usage of chemical products.
In cases of complaints the decision if the damaged or faulty part will be replaced free of charge or if a refund will be offered is the Seller’s prerogative. The Seller bears no responsibility for any potential damage or fault that occurs as a result of a third party’s error or action as well as in case of refusal to collect without basis. In such a case any additional costs that occur in connection to a return or second delivery attempt are bore by the Buyer.
Returns and Order Cancellation
- The order can be canceled at any time between placing the order and 14 days after the delivery of the goods.
- If you are dissatisfied with your purchase for any reason, you may contact us within 14 days of the delivery date to notify us that you wish to return some or all of the items in the order.
- You can arrange the return of the goods to the address provided by us at your own expense, or you can ask us to collect the goods. In this case, the customer will be charged the same amount paid for delivery when placing the order (if the customer used free delivery, the return cost is calculated based on our pricing list).
- You will be responsible for the return shipping costs, which will be deducted from the product refund.
- The goods must be returned to us in the same condition as they were delivered and in the original packaging. Items that are not properly packed at the time of the return shipment collection will not be taken, and in such cases, the customer will be charged the same amount paid for delivery when placing the order.
- A refund for the products will be issued within 30 days of receiving the goods and after an inspection confirming that they are not damaged. We reserve the right to withhold all or part of the product refund if the returned items are damaged.
Complaint FORM
Please provide the information in the message:
Buyer’s Details
Delivery address
Country:
City:
Postcode:
Street and house/flat number:
Complaint details
Date of delivery/collection:
Item name:
Order number:
State of the packaging:
Detailed description of damages/faults
(please note the name/symbol, colour of the item):
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